:root{--green:#17694e;--ink:#253c32;--muted:#708279;--line:#e2e9e2;--bg:#f4f7f3;--amber:#9a6816;--red:#ac5140}*{box-sizing:border-box}[hidden]{display:none!important}body{margin:0;font:14px/1.6 system-ui,-apple-system,'Segoe UI',sans-serif;color:var(--ink);background:var(--bg)}button,input,select,textarea{font:inherit}button,a,input,select,textarea,summary{-webkit-tap-highlight-color:transparent}button{cursor:pointer;border:0;font-weight:600;border-radius:9px;padding:11px 16px;background:none;color:var(--green)}button:disabled{opacity:.5;cursor:wait}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible,summary:focus-visible,select:focus-visible{outline:3px solid #81bc9e;outline-offset:3px}a{color:var(--green);text-decoration:none}.primary{background:var(--green);color:white}.secondary{display:inline-block;border:1px solid #d6e1d9;background:white;color:var(--green)}.danger{border:1px solid #ebd1ca;color:#a04935;background:#fffaf7}.text-button{padding:9px 0;font-size:12px}.wide{width:100%;margin-top:4px}.small{font-size:12px;padding:8px 12px}.muted{color:var(--muted);font-size:12px}.top{display:flex;align-items:center;justify-content:space-between;gap:20px;background:white;padding:18px 28px;border-bottom:1px solid var(--line)}.brand{font-size:30px;line-height:1;font-weight:800;letter-spacing:-1.5px}.brand span{display:block;font-size:10px;font-weight:500;letter-spacing:.2px;margin-top:7px;color:var(--muted)}.top-actions{display:flex;align-items:center;gap:16px}.account{position:relative;font-size:12px}.account summary{cursor:pointer}.menu{position:absolute;right:0;top:28px;background:white;border:1px solid var(--line);box-shadow:0 10px 40px #153f2314;border-radius:10px;width:200px;z-index:20;padding:6px}.menu button{display:block;width:100%;text-align:left;font-size:12px}.notice{background:#eaf2e8;border-bottom:1px solid var(--line);padding:9px 28px;font-size:12px;color:#54735a}.workspace{display:grid;grid-template-columns:300px minmax(0,1fr);max-width:1300px;margin:auto;min-height:calc(100vh - 122px)}.inbox{border-left:1px solid var(--line);border-right:1px solid var(--line);background:white}.inbox-head{padding:24px 20px 12px}.inbox-head h1{font-size:21px;letter-spacing:-.5px;margin:0}.inbox-head p{font-size:12px;color:var(--muted);margin:7px 0 18px}.count{font-size:12px;display:inline-block;background:#edf3e8;color:var(--green);border-radius:20px;min-width:24px;text-align:center;vertical-align:middle;padding:1px 7px}.tabs{display:flex;gap:3px;margin:14px 0 10px}.tabs button{font-size:11px;padding:8px 10px;color:var(--muted)}.tabs .active{color:var(--green);background:#eaf3e9}.source-label{font-size:10px;color:var(--muted);margin:0}.source-label select{font-size:11px;padding:6px 9px;margin-top:4px}.contact{display:flex;align-items:center;gap:11px;width:100%;padding:17px 20px;background:white;border-radius:0;border-bottom:1px solid #edf1eb;text-align:left;border-left:3px solid transparent;color:var(--ink)}.contact.selected{background:#eff6e9;border-left-color:var(--green)}.contact strong{display:block;font-size:13px}.contact small{font-size:10px;font-weight:400;color:var(--muted);display:block;margin-top:4px}.avatar{display:flex;align-items:center;justify-content:center;width:34px;height:34px;flex-shrink:0;background:#edf1e6;color:#647d5a;border-radius:12px}.state-dot{width:6px;height:6px;flex-shrink:0;background:#88b184;border-radius:100%;margin-left:auto}.state-dot.consult{background:#dda843}.state-dot.waiting{background:#cb7b5f}.state-dot.human{background:#879dc4}.queue-foot{font-size:10px;color:#8b998d;padding:14px 22px}.case{padding:28px 44px 60px;max-width:900px;width:100%}.case-head{display:flex;justify-content:space-between;gap:18px;align-items:center;padding:0 0 23px;border-bottom:1px solid var(--line)}h1,h2,h3{line-height:1.35}.case-head h2{font-size:23px;letter-spacing:-.6px;margin:5px 0}.eyebrow{font-size:9px;font-weight:700;letter-spacing:1.4px;color:#85917c}.badge{display:inline-block;padding:5px 9px;font-size:10px;font-weight:600;border-radius:6px;background:#eaf1e5;color:#467446;white-space:nowrap}.badge.consult{background:#fff1ce;color:#977022}.badge.waiting{background:#fce7dc;color:#ae5e40}.badge.human{background:#e7edf8;color:#5d77a0}.case-summary{margin:24px 0 18px}.case-summary p{font-size:15px;white-space:pre-wrap;overflow-wrap:anywhere;margin:8px 0;max-height:180px;overflow:auto}.action-panel{background:white;border:1px solid #d9e4d5;border-radius:14px;padding:25px}.action-panel h3{font-size:22px;letter-spacing:-.7px;margin:6px 0 10px}.action-panel p{font-size:13px;color:var(--muted)}.action-panel.consult{background:#fffdf7;border-color:#e8dfc8}.action-panel.waiting{background:#fffaf7;border-color:#ead9cf}.action-panel.human{background:#fafbfd;border-color:#d9e1ed}.action-panel.ai{background:#fbfdf8}.proposal{font-size:12px;line-height:1.8;background:#f8f2e1;border-left:2px solid #d9bb73;padding:11px 13px;margin:18px 0;white-space:pre-wrap}label{display:block;font-size:12px;color:#5e7468;margin:15px 0}input,select,textarea{display:block;width:100%;border:1px solid #d5dfd4;background:white;color:var(--ink);padding:11px 13px;border-radius:8px;line-height:1.6;margin-top:6px}input::placeholder,textarea::placeholder{color:#9ca79e;font-size:12px}textarea{resize:vertical;min-height:95px}textarea[readonly]{background:#fbfcfa}.small-fold{font-size:11px;color:var(--muted);border-top:1px solid var(--line);padding-top:14px;margin-top:12px}.small-fold button{margin-top:12px}.fold{margin:19px 0;padding:17px 0;border-top:1px solid var(--line);font-size:12px}summary{cursor:pointer;color:#6d8273}#messages{max-height:430px;overflow:auto;margin-top:18px;padding-right:8px}.message{max-width:88%;margin:17px 0}.message .who{font-size:9px;color:#8a988d;margin-bottom:5px}.message .bubble{padding:11px 14px;background:white;border:1px solid var(--line);border-radius:10px;white-space:pre-wrap;overflow-wrap:anywhere;font-size:12px}.message.ai,.message.sale{margin-left:auto}.message.ai .bubble{background:#eaf2e5}.message.sale .bubble{background:#eaf0fa}.message.internal .bubble,.message.event .bubble{background:#fff7df;font-size:11px}.decision{background:#eaf1e5;padding:12px;border-radius:7px;margin:13px 0;white-space:pre-wrap;font-size:12px}.decision small{display:block;color:var(--muted);font-size:10px;margin-top:5px}.log{font-size:11px;color:var(--muted);border-left:2px solid #d7e3cf;padding-left:11px;overflow-wrap:anywhere}#next-wrap{margin-top:18px}.blank{padding:20px;color:var(--muted);font-size:12px}.empty{text-align:center;padding:65px 20px}.empty h2{font-size:21px}.empty p{font-size:13px;color:var(--muted)}.empty-icon{background:#e5efdd;color:var(--green);display:inline-flex;align-items:center;justify-content:center;border-radius:100%;width:58px;height:58px;font-size:25px}.alert{border:1px solid #e8bcaa;border-radius:12px;padding:22px;background:#fff6ee}.alert h3{font-size:19px;margin-top:0}.alert p{font-size:13px}.login{max-width:480px;margin:70px auto;padding:32px;background:white;border:1px solid var(--line);border-radius:16px}.login h1{font-size:30px;letter-spacing:-1px;line-height:1.4}.login p{color:var(--muted);font-size:13px}.login details{font-size:11px;margin:20px 0}.login .primary{width:100%;margin-top:10px}.error{color:#ac5140!important}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}dialog{width:min(540px,94vw);max-height:88vh;overflow:auto;border:1px solid var(--line);border-radius:14px;padding:26px;color:var(--ink);box-shadow:0 20px 70px #183b2926}dialog::backdrop{background:#24432f60}.dialog-head,.section-heading{display:flex;justify-content:space-between;align-items:center;gap:20px}.dialog-head h2{font-size:20px}.guide{padding-left:22px}.guide li{font-size:13px;margin:18px 0}.guide b{color:var(--green)}#toast{position:fixed;bottom:22px;left:50%;transform:translate(-50%,15px);opacity:0;pointer-events:none;max-width:90vw;background:#244f3b;color:white;padding:13px 20px;border-radius:9px;font-size:12px;transition:.2s;z-index:50}#toast.show{opacity:1;transform:translate(-50%,0)}.admin-shell{max-width:980px;margin:38px auto;padding:0 24px 70px}.admin-intro h1{font-size:30px;letter-spacing:-1px;margin:10px 0}.admin-intro p{font-size:12px;color:var(--muted)}.admin-tabs{display:flex;gap:8px;margin:27px 0 20px;flex-wrap:wrap}.admin-tabs button{font-size:12px;color:var(--muted);border:1px solid transparent}.admin-tabs .active{background:white;color:var(--green);border-color:var(--line)}.admin-pane{background:white;border:1px solid var(--line);border-radius:14px;padding:30px}.admin-pane h2{font-size:20px;letter-spacing:-.5px;margin-top:0}.admin-pane h3{font-size:15px}.admin-pane .muted{line-height:1.9}.grid2{display:grid;grid-template-columns:1fr 1fr;gap:0 20px}.check{display:flex;align-items:center;gap:10px}.check input{width:17px;height:17px;margin:0}.admin-pane details{font-size:12px;margin:18px 0}.test-box{padding:22px;background:#f7f9f4;border:1px solid var(--line);border-radius:10px;margin-top:28px}.knowledge-item{padding:22px;border:1px solid var(--line);border-radius:10px;margin:18px 0}.knowledge-item textarea{min-height:110px}.operator{display:flex;justify-content:space-between;align-items:center;padding:12px 0;border-bottom:1px solid var(--line);font-size:13px}.readiness{padding:13px 18px;border-radius:9px;background:#f6f8f2;font-size:12px;margin:20px 0}.readiness p{margin:7px 0}.ready{color:var(--green)}hr{border:0;border-top:1px solid var(--line);margin:28px 0}.advanced{margin-top:22px!important}.admin-pane table{width:100%;border-collapse:collapse;font-size:12px;margin:18px 0}.admin-pane td,.admin-pane th{padding:11px;text-align:left;border-bottom:1px solid var(--line);overflow-wrap:anywhere}
@media(max-width:850px){.workspace{grid-template-columns:255px minmax(0,1fr)}.case{padding:25px}.case-head{display:block}.case-head .badge{margin-top:12px}.top{padding:16px 20px}.top-actions{gap:12px}.inbox-head{padding:20px 15px}.contact{padding:16px}.tabs button{padding:8px;font-size:10px}}
@media(max-width:600px){.top{padding:14px 16px}.brand{font-size:27px}.top-actions{gap:9px}#connection-status{display:none}.workspace{display:block}.inbox{border:0;border-bottom:1px solid var(--line)}.inbox-head{padding:18px 16px 10px}.inbox-head h1{font-size:20px}.inbox-head p,.queue-foot{display:none}.inbox-head input{margin-top:13px}.source-label{margin:8px 0 5px}.source-label select{max-width:180px}.tabs{margin:10px 0 0}.tabs button{font-size:11px;padding:8px 12px}#list{max-height:210px;overflow:auto}.contact{padding:12px 16px}.contact .avatar{width:29px;height:29px}.case{padding:22px 16px 35px}.case-head{display:flex;align-items:flex-start;gap:10px;padding-bottom:17px}.case-head h2{font-size:22px}.case-head .badge{font-size:9px;white-space:normal;margin-top:10px;max-width:130px}.case-summary{margin:20px 0}.case-summary p{font-size:14px}.action-panel{padding:20px}.action-panel h3{font-size:21px}.notice{font-size:10px;padding:8px 16px}.login{margin:25px 12px;padding:24px}.login h1{font-size:28px}.admin-shell{margin:24px auto;padding:0 13px 50px}.admin-intro h1{font-size:25px}.admin-pane{padding:20px}.grid2{display:block}.admin-tabs{gap:2px}.admin-tabs button{font-size:10px;padding:9px}.section-heading{align-items:flex-start}.section-heading .secondary{font-size:10px;white-space:nowrap}.knowledge-item{padding:17px}}
body.extension .workspace{display:block}body.extension .inbox{border:0;border-bottom:1px solid var(--line)}body.extension .inbox-head{padding:16px}body.extension .inbox-head p,body.extension .queue-foot,body.extension #connection-status{display:none}body.extension #list{max-height:210px;overflow:auto}body.extension .contact{padding:12px 16px}body.extension .case{padding:22px 16px 35px}body.extension .case-head{display:flex}body.extension .top{padding:14px 16px}body.extension .login{margin:25px 12px;padding:24px}
.native-panel{max-width:620px;margin:auto;background:white;min-height:100vh;border:1px solid var(--line)}.native-panel .top{padding:17px 20px}.native-panel .panel-body{padding:20px}.native-panel .case-head{padding:22px 0 16px;display:flex;align-items:flex-start}.native-panel .case-head h2{font-size:23px}.native-panel .badge{font-size:9px;white-space:normal}.native-panel .login{margin:24px 16px;padding:24px}.native-panel .login h1{font-size:26px}.native-panel .action-panel{padding:20px}.native-panel .action-panel h3{font-size:21px}.native-assigned{font-size:12px;color:#5c7762;background:#f0f6eb;border-radius:7px;padding:10px 12px;margin:15px 0 20px}.native-foot{margin-top:28px;font-size:11px;color:var(--muted);border-top:1px solid var(--line);padding-top:15px}.native-foot p{line-height:1.9}.binding-box{padding:30px 0}.binding-box h2{font-size:23px}.binding-box p{font-size:12px;color:var(--muted)}

.private-box{margin-top:22px;border:1px solid #d9e4dd;background:#f8fbf9;padding:18px;border-radius:12px}.private-box h3{margin:7px 0 14px;font-size:18px}.private-thread{max-height:270px;overflow:auto}.private-message{padding:10px 12px;margin:9px 0;background:white;border:1px solid #dce7df;border-radius:9px}.private-message.sale{background:#edf3fb}.private-message b{font-size:11px}.private-message p{margin:5px 0;font-size:12px;white-space:pre-wrap;overflow-wrap:anywhere}.private-message small{font-size:10px;color:#98601c}.private-actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:10px}.private-actions button{flex:1;min-width:115px;font-size:11px;padding:10px;margin:0}.private-box textarea{min-height:105px;font-size:13px}